Privacy Policy

Introduction

Welcome to Serene Scents NZ LTD’s privacy notice.

We prioritize your privacy and the protection of your personal data. This privacy notice explains how we safeguard your information when you visit our website, no matter where you're accessing it from. It also outlines your privacy rights and how we comply with legal protections. 

We understand there's a lot to cover, but we want you to be fully informed about your rights and how we handle your data.

 

Purpose of this Privacy Notice

This privacy notice explains how we collect and process the personal data you provide to us, including any information you share when signing up for a newsletter, purchasing a product, or participating in a competition.

Please note, this website is not intended for children, and we do not knowingly collect data from children.

We encourage you to read this privacy notice alongside any other privacy or processing notices we may provide on specific occasions when collecting or processing your personal data. This notice is meant to supplement those notices, not override them, so you have a clear understanding of how and why we use your data.

 

Information Controller 

This Privacy Policy describes how Serene Scents NZ Ltd (the “Site” or ”company”, “we “us” or “our” in this privacy notice)) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

Collecting Personal information

When you visit our site, we gather specific information about your device, your interactions with the site, and the details needed to process your purchases. If you contact us for customer support, we may collect additional information as well. In this Privacy Policy, "Personal Information" refers to any details about an identifiable individual, including the information mentioned below. See the list below for more details on what Personal Information we collect and why.

  • Identity Data includes first name, last name or surname, username or similar identifier.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and encrypted password, purchases or orders made by you, your interests, preferences, feedback and survey responses. This can also include demographic information, such as your post code, preferences and other interests.
  • Usage Data includes information about how you use our website and products.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

 

Password

Please note that we do not store your password in plain text. It is encrypted, so we cannot view your password. If you've forgotten it, we can assist by processing a password reset request. 

 

Direct Interaction

  • purchase our products;
  • create an account on our website;
  • subscribe to our newsletter or publications;
  • request marketing materials;
  • enter a competition, promotion or survey; or
  • provide feedback.


Sharing Personal Data

We share your Personal Data with service providers to assist in delivering our services and fulfilling our contracts with you, as outlined above. For instance:

  • We use Shopify to power our online store. You can learn more about how Shopify handles your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may also share your Personal Data to comply with legal obligations, respond to subpoenas, search warrants, or other lawful requests, or to protect our rights.

 

 Your duty to inform us of changes

It's important that the personal data we have about you is accurate and up-to-date. Please notify us of any changes to your personal data during your relationship with us.

 

 If you fail to provide personal data

If we are required by law or contract to collect certain personal data and you do not provide it when requested, we may be unable to fulfil our contract with you (such as providing you with products). In such cases, we might have to cancel your order or service, but we will inform you if this happens.


How do we use your personal data

We collect your personal data to keep you informed about important updates to our website, products, and services. This includes notifying you about special events, promotions, and offers that might interest you (via email, and SMS), sending you our newsletter, responding to your queries, and helping us improve our products and services. Additionally, we use your personal data to manage and fulfill your orders, including delivering any gifts you purchase.

 

How can I  review my choice about receiving promotional communication

At Serene Scents, we only want to communicate with you if you wish to hear from us. If you prefer not to receive promotional information or do not want your information used to enhance your shopping experience, please let us know by clicking the unsubscribe link at the bottom of any of our messages.

We securely destroy any information we no longer need, except when retaining data for analysis. In such cases, the information will be kept in a way that does not allow you to be identified.

 

Cookies

A cookie is a small piece of data downloaded to your computer or device when you visit our site. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by remembering your actions and preferences (such as login details and region settings), so you don’t have to re-enter this information each time you visit or navigate between pages. They also help us understand how people use the site, such as whether it’s their first visit or if they are a frequent user.

We use these cookies to optimize your experience on our site and to deliver our services effectively.

 

Data Security

We have implemented appropriate security measures to protect your personal data from accidental loss, unauthorized use or access, alteration, or disclosure. We processes your data only according to our instructions and is bound by confidentiality.

We also have procedures in place to address any suspected data breaches and will notify you and any relevant regulators if required by law. We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions.

 

Shopify

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

Your data is stored on Shopify’s secure servers, which are protected by a firewall and managed through their data storage and databases.

 

Payment 

If you use a direct payment gateway to complete your purchase, Shopify will store your credit card data. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is kept only as long as necessary to complete the purchase and is deleted once the transaction is finalized.

All direct payment gateways follow PCI-DSS standards, managed by the PCI Security Standards Council, which includes major brands like Visa, Mastercard, American Express, and Discover.

These requirements ensure secure handling of credit card information by our store and its service providers.

For more details, you can review Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

Changes 

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

 

How can I contact Serene Scents

If you have any questions or concerns about how we handle your personal information, please email us at info@serenescents.co.nz

We will review and respond to any complaints within 21 days, and we are committed to resolving them to your satisfaction.